A simple, 30-day return process — with a few product exceptions for safety and quality.
|
30 Days
From delivery
|
RMA Required
Before you ship
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7 Days
Typical processing
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You have 30 days from delivery to return eligible items — whether it’s a skin reaction, the wrong shade, or simply a change of heart.
We do our best to accommodate returns. The following items are final sale and are not eligible for return or exchange:
| Opened or used health-related items, including all vitamins, supplements, intimacy items, and personal lubricants |
| Any products that require ice packs during shipment (such as probiotics) |
| NuFACE and ReFa devices |
| The Art of Shaving products |
All returns require a Return Merchandise Authorization (RMA). Returns sent without an RMA will not be accepted.
Submit the form at the bottom of this page, email us, or call Customer Care. Include your order number and the items you wish to return, and note if anything has been used.
If your return is approved and eligible, we will email your RMA number and packing instructions. Our team is available Monday–Friday, 9 a.m.–4 p.m. PST.
Use the address provided with your RMA. Return shipping is the customer’s responsibility. A prepaid label is provided only for damaged or incorrect items.
| Item condition | What you’ll receive |
|---|---|
| Unused & unopened | Full refund to your original payment method, minus original shipping. |
| Used or opened | Store credit after inspection, minus shipping. Product must be at least 75% full. |
| Damaged or incorrect | Report within 10 days of delivery for a prepaid return label. |
| ✓No returns are accepted after 30 days from delivery. |
| ✓Returns can take up to 7 days to process after we receive them. |
| ✓We must receive your return before any refund or credit is issued. |
| ✓Shipping fees are non-refundable. |
| ✓All parts, pieces, printed materials, and original product packaging must be returned. |
| ✓We reserve the right to evaluate each request individually and may deny a return for any reason. Accounts are monitored for return abuse. |
| ✓We reserve the right to inspect all products and make the final decision on acceptance. |
If a package is marked undeliverable by the carrier and returned to us, it will be refunded minus shipping fees, with a 20% restocking fee deducted from the refund total.
Complete the form and a member of our Customer Care team will review your request. If your return is approved and eligible, we’ll email your RMA number and return instructions. Hours: Monday–Friday, 9 a.m.–4 p.m. PST.