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Shipping

 

Shipping Costs & Methods

United States, Puerto Rico, U.S. Virgin Islands, Guam

  • FREE on orders over $25 - Standard (5-8 business days)
  • $8 - FedEx Ground (3-5 business days)
  • $10 - FedEx Expedited (2-3 business days)
  • $30 - FedEx 2-Day Air
  • $45 - FedEx Overnight

Asia
$25 - FedEx International (4-7 business days)

Australia & New Zealand
$30 - FedEx International (4-7 business days)

Canada
$20 - FedEx International (3 - 5 business days)
$75 - FedEx International - Remote / Far-away provinces

Europe
$25 - FedEx International (3-5 business days)

Middle East
$25 - FedEx International (3-5 business days) 

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*All prices are in USD.  Please make any necessary conversions if you are purchasing outside of the United States.

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Shipping & Processing

Please allow up to 3-5 business days for orders to ship. Orders are processed Monday thru Friday, excluding major holidays. Transit time is not included in 3-5 day processing time.  Processing time may be longer during sales due to high demand.

Standard Processing Time 
3-5 Business Days 

Expedited Processing Time
1-3 Business Days

Overnight & Second Day Orders 
Prior to 12pm PST (in-stock): Same Day
After 12 PM PST: Shipped next business day 

International Customers

  • All international orders may be subject to customs and regulation fees. Please confirm your country or territory-specific facts and regulations that may affect your international shipment, before placing an order. Customs and regulation fees are the sole responsibility of the customer and BeautifiedYou will not be held responsible for or cover the cost of customs and regulation fees.

  • Due to Customs & Regulations, shipping may take up to 10 days to officially reach the desired destination. Some orders may take longer, but it is very rare to take longer than 10 days.

  • We will only ship in 1 shipment for International orders

  • We do not ship some brands internationally, including ISDIN, Eminence, Dermalogica, IMAGE Skincare, OsmosisMD and iS Clinical 

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Shipping Policy Agreement & FAQs

Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely. Customers are responsible for communication and any issues that arise during shipment, with the provided shipping carrier. Shipping charges are non-refundable.


Q&A

What is considered a business day?

Business days are Monday-Friday. This excludes weekends and holidays.

Why haven't I received an email with my order confirmation details after I just placed my order?

We understand that typos can happen. Please ensure your BeautifiedYou account email address matches your current & up-to-date email address you are currently using in order to receive your order receipt/confirmation email/tracking updates in an efficient manner. Please be sure that your email address does not have any typos and that we are added to your "Contacts" list to avoid having our emails sent to your 'Spam' folder and to avoid missing any communication emails we send.

Can I change my order after it has been placed?

Please contact us as soon as possible after your order is placed if you wish to make any changes.  We will do what we can to accommodate you. We are unable to change an order once it has been shipped, but you are welcome to return your items in accordance with our Returns Policy once your order has been delivered. Please be sure that billing and shipping addresses have been entered correctly before completing your order.

Why does my package have signature confirmation without me opting in?

Signature confirmation is automatically applied to a shipment if an order is over $125 or if a skin care device is purchased. This is to prevent loss or theft, and to ensure that your package is delivered successfully. Upon any removal request of a signature confirmation we cannot be held responsible for any lost or stolen packages or losses that incur. 

What happens if I'm missing an item or my package is lost?

BeautifiedYou is not responsible for lost, damaged, or stolen packages in any event. If a package has been postmarked as 'delivered' or a shipping address has been entered incorrectly (including respective abbreviations; apt., unit #, etc.), BeautifiedYou will not replace or refund an order if the package is missing. The package will be considered lost at the customer's expense. Please contact your shipping carrier to open a lost package claim or utilize shipping insurance that is offered. In order to ensure a successful delivery, please monitor shipping details with the provided tracking number in your shipment confirmation email.

Upon case evaluation, lost packages or missing items must be reported to us within 10 days of the package being marked as delivered in order to be submitted for resolution. Inquiries submitted after the 10-day window will not be accepted. Re-shipments are subject to additional fees.

In order to prevent lost packages, we highly recommend signing up with your shipping carrier for text or email updates to receive live tracking information. Please contact your shipping carrier for more details.  

My package has been in 'pre-shipment' for several days. Where is my order?

For international orders, USPS packages may stay in 'pre-shipment' for up to 15 business days; for domestic orders, 10 days. If your tracking information has not been updated after this time frame, please contact Customer Care. 

I used Overnight Shipping, where is my order?

Please note that shipping times do not include 3-4 day processing. We recommend choosing FedEx, for guaranteed fast delivery.

Do I have to pay import taxes? Why is the shipping company asking for a VAT ID number?

All items entering another country are subject to Customs & Declarations inspection and the assessment of duties and taxes, in accordance with the laws of that country. 

Customs-Required Identification/VAT Numbers: When shipping into another country, packages go through a Customs inspection. Some countries require an ID number for the person who purchased the goods. Customs agents use the ID number to track Tax and Duty that may be owed on the shipment.

The type of number required will depend on the country. It could be called a: Tax Identification Number, Passport Number, Control Number, National Identification Number, etc. In some cases, the carrier will contact you and ask for your ID number. If you aren't able to provide the number, your shipment won't be able to clear Customs. Please provide the requested information. This will ensure faster processing through Customs.

What happens if my package is Returned To Sender or I refuse delivery?

(Domestic) - You will be refunded back to your original form of payment minus any original shipping fees once we receive the package back from the mail carrier.  A refund will NOT be issued until we receive our package back-no exceptions.

(International) - Due to the extremely high fees we have to pay FedEx for Returned To Sender and Refused packages, all international shipments that are returned to our location will be refunded minus the original shipping fee AND with a 20% restocking fee deducted from your total.  A refund will NOT be issued until we receive our package back-no exceptions.

My tracking shows 'delivered' but I haven't received anything. Where is my order?

USPS tracking may show that the status of a parcel is 'delivered,' but packages may be scanned as 'delivered' several days before they actually reach their final destination in order for USPS to meet delivery deadlines. Please allow up to 10 business days before submitting a lost package request as most orders will be delivered within this time frame. Any requests for refunds or replacements submitted before the 10-business-day time frame will not be accepted. USPS-provided delivery dates are not guaranteed and are subject to changes due to any unforeseen circumstances.

Beauty Bag Shipping Policy - For Orders Outside the U.S.  

Beauty Bags are not eligible for Free International Shipping (additional $10.00-$40.00 shipping fee will be requested)

FREESHIP coupon code does not apply

Is my shipment eco-friendly? 

Yes!  We do our part for the environment and pay a little extra to make sure all of our shipments are packaged with 100% biodegradable packing peanuts and recycled cardboard boxes.  Unlike styrofoam, you can simply toss these corn starch peanuts into your compost bin to dispose of them.  Want to be sure they're environmentally friendly?  Try running one of your peanuts under some water and watch it dissolve!

Are my products safe to use if exposed to heat in transit? 

Yes!  When products are made in a certified laboratory, chemists will do what is called the “oven test.” This is where a product is put into an oven with temperatures around 115 degrees Fahrenheit with 70 percent relative humidity. The products are kept in there anywhere from six weeks to three months. The purpose of the oven test is to determine whether a product can stay stable and maintain its integrity when exposed to heat. This is important since products can often be left in hot mail trucks or in less-than-desirable conditions.  So rest assured that if your skincare products get hot, it won’t affect their efficacy at all.

Can I include a gift receipt with my shipment?

We are happy to include a gift receipt with your purchase upon request!  Please email Customer Care with your order number as soon as your order is placed and let us know.  We will remove all pricing and include a personalized note on the invoice.