NeoStrata Problem Dry Skin Cream
- Contains 20% Alpha Hydroxy Acids (AHAs) to moisturize and exfoliate
- Pro-Vitamin E and beeswax provide intense hydration
- Amphoteric formulation reduces irritation
- Helps soften psoriasis plaques
Authorized NeoStrata Resellers - 100% Authenticity Guaranteed
- Orders over $25 (after all discounts have been applied and before taxes are added - CA only) made on BeautifiedYou.com qualify for free USPS standard shipping. All orders under $25 ship for a flat $5
- Expedited shipping options are available via FedEx (3-4 business days) for only $10, overnight delivery (by 3pm next day) for $40
- Most orders take 3-4 business days to process. Overnight and Second Day orders are processed the same day if made prior to 12pm PST (based on inventory availability). Orders made after will be shipped out next business day
- Lost packages must be reported to us within 30 days of the package being shipped - in order to be submitted for resolution. We will not be able to accept any inquiries submitted after the 30-day window.*
- All international orders may be subject to customs and regulation fees. Please confirm your country or territory-specific facts and regulations that may affect your international shipment before placing an order. We currently do not ship directly to Italy or Spain due to Customs & Regulations. Due to Customs & Regulations, shipping may take up to 30 days to officially reach the desired destination.
- In the event that the customer has entered a shipping address incorrectly, BeautifiedYou is unable to be held responsible. The package will be considered lost at the customer's expense.
Beauty Bag Shipping Policy
ALL ORDERS OUTSIDE THE U.S. PLEASE NOTE: Beauty Bags are not yet available to ship Internationally for free (additional $15.00 minimum shipping fee required) (FREESHIP coupon code does not apply)
Here at BeautifiedYou.com we are dedicated to bringing you outstanding Customer Service while making your shopping experience smooth from start to finish!
We understand that online shopping can be difficult when it comes to Returns, as we aim to keep our customers 100% satisfied we have implemented a 30-day return policy whether you need to return an item due to a negative skin reaction, or simply exchange your lipstick shade our hassle free policy makes it easy to acclimate to a new skincare/beauty regimen.
*Anora Skincare Guarantee: We will guarantee that you will be 100% satisfied or your money back! We'll even pay for the return shipping!
If you're not completely satisfied with a product for any reason, here's how to your return your item:
Please obtain your Return Merchandise Authorization number ( RMA ) prior to sending the product back to us.
There are 3 simple ways to do this:
- Fill out the form at the botton of the contact us page.
- Email us at CustomerCare@BeautifiedYou.com Please include your order number along with a list of the item(s) you’d like to return. Please specify used items.
- Contact us via phone at (888) 610-6133 Mon - Fri 9:00 a.m.- 4:00 p.m. PST
Products sent back without obtaining an RMA will not be accepted.
30 Day Policy
- For products that have been used or opened, store credit will be provided and can be used towards new merchandise once the items have been received and evaluated.
- For products that have been unopened/unused, a full refund will be applied back to the original form of payment once the items have been received and evaluated
- Lost or Stolen packages must be reported within 30 days
- Products must be at least 3/4 full to receive a refund or credit
- Products must be returned before any credit or refunds will be issued. We will NOT issue a refund or store credit without first receiving your return!
- If applicable, a 20% restocking fee will be applied to all returns
Foreo and Clarisonic are subject to follow the manufacturer's Warranty promise. Please contact either our Customer Care team or the manufacturer directly to assist with Warranty items.
Please also remember to register your device on the manufacturer's website to ensure that your Return/Exchange goes smoothly.
Additional Return Policy Notes:
- Pre-Paid shipping labels will be created for those who receive incorrect/damaged items
- Customers are responsible for return shipment charges. We highly recommend using a shipping service with a tracking number and insurance. We cannot be responsible for lost packages without proof of delivery.
- Returns require 5-7 business days to process.
- If we ship an item in error and the product is not returned within 90 days, we will charge the customer and will refund once the item is returned.
- We reserve the right to examine all products and make the final decision on acceptance.. All parts, pieces, printed materials, and any original product packaging must be returned
Please note that we do NOT accept returns on previously returned items, Beauty Bags, items from The Art of Shaving as well as Personal Microderm Devices.
BeautifiedYou is an Authorized Online Retailer
BeautifiedYou is guaranteed to be a 100% authorized online reseller of all products on our website.
Authentic Products Guarantee
When purchasing your products on BeautifiedYou.com, you can be sure you are getting fresh and authentic products as we receive shipments regularly and directly from the manufacturers. Our Medical Board stands behind this guarantee. Products purchased on unauthorized websites or third-party marketplaces are often expired or counterfeit. We encourage you to shop with authorized retailers like BeautifiedYou to ensure the safety of your beauty products.
When the question of authenticity arises for any website, including ours, we invite our valued guests to contact the various brands directly and ask for proof of authenticity. Often, brands will have a page on their website listing authorized retailers. If not, we encourage our guests to call the brands directly and inquire with their customer service department about authenticity.
100% customer satisfaction is our utmost priority. If you have any questions, comments, or concerns, please contact us via our live chat feature, contact form, or at 888-610-6133.